Helen L. Hrdy serves as the Chief Customer Officer at National Research Corporation (NRC), a position she has held since joining the company. In her role, Helen is responsible for overseeing the strategic direction and execution of customer engagement and satisfaction initiatives across the organization. Her leadership is pivotal in ensuring that NRC maintains its reputation for delivering high-quality healthcare insights and solutions that drive improvements in patient care and experience. Prior to her current position, Helen accumulated extensive experience in the healthcare industry, focusing on customer relations and strategic planning. She has a proven track record of developing and implementing innovative programs that enhance customer satisfaction and loyalty. Her background includes significant roles at various healthcare organizations where she successfully led teams to achieve outstanding results in patient engagement and service excellence. Helen's expertise in understanding the complexities of healthcare delivery systems has been instrumental in her contributions to NRC's growth and success. Helen's achievements at NRC are notable, particularly her role in expanding the company's customer base and strengthening its market position. Under her guidance, NRC has seen increased client retention and satisfaction rates, which are critical metrics for the company's ongoing success. Her strategic vision and dedication to excellence have made her an invaluable asset to NRC, and she continues to drive the company forward in its mission to improve healthcare outcomes through data-driven insights and solutions.